To access the Case Management portal, click here.

Sign in as ‘Ad Agencies / API Ad Partners’ by clicking the login button within the tile.
Input your Username and Password, click ‘Log In’.
Click “Support” from the page header.
Select which platform you are seeking support for.
Select appropriately from the available support categories and sub-categories.
Provide a detailed description of your issue. Include all details requested (as
applicable). Refer to the What to include in your case section of this guide to review which
information is required for each support category.
Submit case by clicking "Open Case & Upload Files"
Uploads files as desired
Click "Go to case" to review case/submission

Post-submission communications
Upon case submission, the e-mail address associated with user’s log-in will
receive an e-mail confirmation of the case. User can reply to that e-mail to
update the case, or also directly from the support case within Case Management.

Cases per request limitation
Please submit a single case per request. Secondary requests on a single case
may be ignored.

Finding your cases
You can click “My cases” in the header to view all cases from a single list.

What to include in your case

To ensure we can address your case in a timely manner, please make sure you include the following with your support request.

API Support Category	Required Info
Optimization Campaign Performance	Advertiser(s) Affected (must include Advertiser account ID(s)) Campaign ID(s) affected (Walmart campaign ID’s) Keyword-bid or Auto-bid difficulties? When the issue was first noticed Expectation (what performance are you expecting) Strategies attempted to resolve Add’l context/findings
Report a Bug API Client Set-up Report an Outage Technical Troubleshooting	Environment (STG / PROD) Request sent Response/error received Advertisers (including advertiser account IDs) affected (single / multiple) Occurrence (single / multiple) Any additional context
Onboard New API Advertiser *Only applicable if a net-new account needs to be created	Please attach a completed version of the "Onboarding Form” via Case Management. Advertiser Info Billing Entity Campaign & Access a. Admin info (required) b. Campaign structure import: AdvertiserID (optional) Authorization *Onboarding Form to be shared via e-mail