Creative Platform Error Codes
| Error Response Code | Error Description |
|---|---|
| E_ASSET_TRANSCODE_VALIDATION_FAILED | Unable to transcode video asset. |
| E_ASSET_UPLOAD_VALIDATION_FAILED | Unable to upload video asset. |
| E_AUTO_GENERATE_CC_VALIDATION_FAILED | There are validation errors with the closed caption generation. |
| E_CC_UPLOAD_VALIDATION_FAILED | Unable to upload closed caption asset. |
| E_CMYK_IMAGE_NOT_ALLOWED | Cannot upload CMYK images. Please upload an RGB image. |
| E_FEATURE_NOT_ENABLED | The feature is not enabled for this user group. |
| E_FILE_NOT_FOUND_IN_REQUEST | There is no attached file in the request. |
| E_FILE_TOO_LARGE | The attached file is larger than the maximum file size for this operation. |
| E_FILE_TOO_SMALL | The attached file is smaller than the minimum file size for this operation. |
| E_IMAGE_INCORRECT_SIZE | The image is not the correct size for this operation. |
| E_IMAGE_TOO_LARGE | The image is too large for this operation. |
| E_IMAGE_UPLOAD_VALIDATION_FAILED | The image upload operation failed validation in MAM. |
| E_INCONSISTENT_TEMPLATE_ID | The template does not support the provided ad units. |
| E_INVALID_ASSET_PROFILE | The asset profile is invalid for this operation. |
| E_INVALID_FOLDER_PATH | The folder path is not valid for this operation. |
| E_INVALID_LANGUAGE_TAG | Invalid Language Tag. |
| E_ITEM_NOT_SUBSCRIBE_ELIGIBLE | One or more item(s) in this request is not subscribe eligible. |
| E_MISSING_REQUIRED_QUERY_PARAMETER | A required query parameter is missing. |
| E_PATH_NOT_IN_TEMP_DIR | The path needs to begin in the temporary directory. |
| E_LOGO_NEEDS_AT_LEAST_ONE_TRANSPARENT_CORNER | The logo image must have at least one transparent corner. |
| E_UNSUPPORTED_FILE_TYPE | The requested file type is not allowed for this operation. |
| E_UNSUPPORTED_TEMPLATE_TYPE | This operation is not permitted for the creatives template. |
| E_APPROVED_CREATIVE_CANNOT_BE_EDITED | An approved creative cannot be edited. |
| E_SUBSCRIBE_AND_ACG_MUTUALLY_EXCLUSIVE | Subscribe and ACG are mutually exclusive. |
| E_CHANNEL_SETTING_NOT_ENABLED | The channel setting is not enabled for this user group. |
| E_TEMPLATE_CHANGE_NOT_ALLOWED | Creative template cannot be changed during update. |
| E_INVALID_REQUEST_BODY | The request body is missing a required field. |
| E_CREATIVE_SET_UPDATE_FAILURE | The creative set could not be updated. |
| E_INVALID_CREATIVE_STATE | The creative's current state does not support this operation. |
| E_INVALID_ATTACHMENT | One or more files in the request is invalid. |
| E_INVALID_CREATIVE_ISSUE | The creative's Workfront issue is not found or invalid. |
| E_INVALID_CREATIVE_MODERATION | The creative's moderation is not found or invalid. |
| E_INVALID_BADGE_TYPE | The requested badge type does not exist or is not valid for this creative. |
| E_INVALID_RESOLUTION | The requested resolution is not valid for this creative. |
| E_IMAGE_FETCH_ERROR | There was an error fetching the requested image for this operation. |
| E_PREVIEW_GENERATION_FAILED | Failed to generate the creative preview. |
| E_CREATIVE_COMPILATION_FAILED | Failed to compile the creative. |
| E_IMAGE_NOT_FROM_ALLOWED_ORIGIN | The image parameter is not from an allowed origin. |
| E_INCORRECT_FILE_NAME | The filename is invalid for this operation. |
| E_INVALID_FILE_EXTENSION | The file extension is missing or invalid. |
| E_PERMISSION_MISSING_FOR_EDITING_PIO_CAMPAIGN_ID_FOR_FOLDER | User does not have permission to edit the PIO campaign ID for this folder. |
| E_URL_NOT_FROM_ALLOWED_ORIGIN | The URL parameter is not from an allowed origin. |
| E_USER_PERMISSION_DENIED | User does not have permission to perform this operation. |
| E_TEXT_MISSING_PUNCTUATION | Text does not end with valid punctuation. |
| E_TEXT_INVALID_CASING | Text does not follow sentence casing. |
| E_INVALID_COLOR_HEX | Value is not a valid hexadecimal color code. |
| E_INVALID_TEXT_COLOR | Text color must be white or gray. |
| E_LIFESTYLE_IMAGE_REQUIRED | Lifestyle image required when lifestyle alt text is provided. |
| E_LOGO_IMAGE_REQUIRED | Logo image required when logo alt text is provided. |
| E_ALT_TEXT_BLANK | Alt text must not be blank. |
| E_ALT_TEXT_IS_PLACEHOLDER | Alt text must not be a placeholder value. |
| E_CROP_CONFLICT | Focal and rectangular crop cannot both be set. |
| E_AD_UNITS_EMPTY | Ad units list is null or empty. |
| E_AD_UNIT_AT_LEAST_ONE_REQUIRED | At least one enabled ad unit must be provided. |
| E_INVALID_AD_UNIT_NAME | One or more ad units have an unrecognized name. |
| E_MISSING_REQUIRED_AD_UNITS | One or more required ad units are missing. |
| E_METADATA_REQUIRED | Metadata object is required. |
| E_METADATA_NAME_REQUIRED | Creative name is required in metadata. |
| E_SUBSCRIBE_ITEMS_REQUIRED | associatedItems must be non-empty when subscribeEnabled is true. |
| E_SUBSCRIBE_ITEMS_MUST_BE_NULL | associatedItems must be null when subscribeEnabled is false. |
| E_SCHEMA_REQUIRED_FIELD_MISSING | A required field is missing. |
| E_SCHEMA_FIELD_INVALID | A field value does not conform to the expected format. |
| E_FOLDER_NOT_FOUND | The requested folder was not found. |
| E_RESOURCE_NOT_FOUND | The requested resource is not found. |
| E_ROUTE_NOT_FOUND | No resource found for this route. |
| E_METHOD_NOT_ALLOWED | Request method not allowed for this route. |
| E_LIST_NOT_ACTIVE_FOR_FEATURE_STATUS | This list is not active for the requested feature's status. |
| E_INVALID_MEDIATYPE | The requested media type is not valid for this operation. |
| E_CP_BE_API_FAILED | The Creative Platform back end service request failed. |
| E_CREATIVE_SET_AD_UNIT_REMOVAL_FAILED | Failed to remove disabled ad units from creative set. |
| E_CREATIVE_SET_UPDATE_FAILED | The creative set could not be updated. |
| E_INVALID_JSON | Unable to parse JSON. |
| E_CP_BE_DATABASE_FAILURE | An unexpected database error occurred. |
| E_LIST_NOT_ACTIVE_FOR_CHANNEL_STATUS | This list is not active for the requested channel's status. |
| E_CHANNEL_NOT_FOUND | Channel not found. |
| E_SETTING_KEY_NOT_FOUND | Setting key not found in channel. |
| E_LIST_TYPE_NOT_SUPPORTED_FOR_SETTING_TYPE | List type not supported for setting type. |
| E_LIST_UPDATE_TYPE_REQUIRED | listUpdate.type is required when listUpdate is provided. |
| E_EMPTY_LIST_UPDATE | listUpdate must include at least one non-empty advertiserIdsToAdd or advertiserIdsToRemove array. |
| E_OVERLAPPING_ADVERTISER_IDS | Advertiser IDs cannot appear in both advertiserIdsToAdd and advertiserIdsToRemove. |
| E_INVALID_LIST_UPDATE_TYPE | listUpdate.type must be one of [allowlist, blocklist]. |
| E_INVALID_STATE | state must be one of [enabled, disabled]. |
| E_EXACTLY_ONE_FIELD_REQUIRED | Provide exactly one of globalChange or overrideUpdates. |
| E_INVALID_GLOBAL_CHANGE | globalChange must be a string or null. |
| E_INVALID_OVERRIDE_VALUE | overrideUpdates.value is required and must be a string. |
| E_BATCH_VALIDATION_FAILED | One or more channel entries have an invalid update; no changes were applied. |
| E_EMPTY_CHANNELS | channels must be a non-empty array. |
| E_EMPTY_ENTRY | Entry has neither subscribed nor a non-empty setting map; nothing to apply. |
| E_SETTING_NOT_EDITABLE_ON_UNSUBSCRIBE | Entry has subscribed=false and a non-empty setting map. Unsubscribing cascades the per-setting rows. |
| E_CHANNEL_NOT_SUBSCRIBED | Entry edits settings on a channel the advertiser is not subscribed to. |
| E_SETTING_TYPE_MISMATCH | advertiserState is only valid for boolean settings; advertiserOverride is only valid for text settings. |
| E_STATE_INCONSISTENT_WITH_GLOBAL | advertiserState is not valid for the setting's current global. |
| E_OVERRIDE_VALUE_INVALID | advertiserOverride must be a non-empty string, or null to clear the override. |
| E_ADVERTISER_NOT_FOUND | Advertiser not found. |
| E_TOO_MANY_CHANNELS | channels exceeds the maximum batch size of 100 entries per request. |
| E_NULL_ENTRY | Entry is null; each channels[] element must be a channel object. |
| E_EMPTY_SETTING_CELL | Setting cell has neither advertiserState nor advertiserOverride; nothing to apply. |
| E_DUPLICATE_CHANNEL | channels contains more than one entry for the same channelId; each channel may appear at most once per batch. |
| E_ASSET_NOT_FOUND | Asset not found. |
| E_ASSET_NOT_FOUND_WITH_PROFILE | Asset not found with profile. |
| E_CC_FILE_NOT_FOUND | Closed captioning file not found. |
| E_TRANSCODING_ID_NOT_FOUND | Transcoding ID not found. |
| E_TRANSCRIPTION_NOT_FOUND | Transcription not found. |
| E_ASSET_FILE_DETAILS_FAILED | Could not retrieve the requested asset file details. |
| E_ASSET_RETRIEVAL_FAILED | Could not retrieve the requested asset. |
| E_ASSET_TRANSCODE_FAILED | Could not transcode the requested asset. |
| E_ASSET_UPLOAD_FAILED | Could not upload the requested asset to MAM. |
| E_CC_FILE_DETAILS_RETRIEVAL_FAILED | Could not retrieve the requested closed captioning file details. |
| E_CC_UPLOAD_FAILED | Could not upload the requested closed captioning file to MAM. |
| E_IMAGE_UPLOAD_FAILED | Could not upload the requested image to MAM. |
| E_TRANSCODING_ID_RETRIEVAL_FAILED | Could not retrieve the requested transcoding ID. |
| E_TRANSCODING_STATUS_RETRIEVAL_FAILED | Could not retrieve the requested transcoding status. |
| E_TRANSCRIPTION_DETAILS_RETRIEVAL_FAILED | Could not retrieve the requested transcription details. |
| E_VIDEO_RETRIEVAL_FAILED | Could not retrieve the requested video. |
| E_INVALID_CAPTION_CDN_URL | The CDN URL provided by DAM for the caption file did not return any content. |
| E_ASPECT_RATIO | The video does not match the required aspect ratio. |
| E_BAD_VIDEO | The video file is corrupt or could not be decoded. |
| E_EMPTY_VIDEO | The video file is empty. |
| E_MIN_WIDTH_PIXELS | The video is narrower than the minimum required width. |
| E_MAX_WIDTH_PIXELS | The video is wider than the maximum allowed width. |
| E_MIN_HEIGHT_PIXELS | The video is shorter than the minimum required height. |
| E_MAX_HEIGHT_PIXELS | The video is taller than the maximum allowed height. |
| E_MAX_DURATION_SECONDS | The video is longer than the maximum allowed duration. |
| E_MIN_DURATION_SECONDS | The video is shorter than the minimum required duration. |
| E_MAX_FILE_SIZE_MB | The video file size exceeds the maximum allowed size. |
| E_MIN_FILE_SIZE_MB | The video file size is below the minimum required size. |
| E_MIN_AUDIO_BITRATE_KBPS | The audio bitrate is below the minimum required bitrate. |
| E_MIN_VIDEO_BITRATE_KBPS | The video bitrate is below the minimum required bitrate. |
| E_MIN_FRAME_RATE_PER_SECOND | The video frame rate is below the minimum required frame rate. |
| E_SUPPORTED_CONTAINERS | The video container format is not supported. |
| E_SUPPORTED_VIDEO_CODECS | The video codec is not supported. |
| E_SUPPORTED_AUDIO_CODECS | The audio codec is not supported. |
| E_VIDEO_STREAM_COUNT | The video must contain exactly one video stream. |
| E_BAD_VIDEO_SOURCE_URI | The video source URI is invalid. |
| E_BAD_VIDEO_FILE_EXTENSION | The video file extension is not valid. |
| E_BAD_VIDEO_FILE_NAME | The video file name is not valid. |
| E_BAD_SOURCE | The video source is invalid. |
| E_VIDEO_URL | The service was unable to retrieve the video from the URL provided. |
| E_BAD_CAPTION | The closed caption data is invalid. |
| E_CAPTION_FORMAT_NOT_SUPPORTED | The closed caption format is not supported. |
| E_MAX_CAPTION_FILE_SIZE_MB | The closed caption file size exceeds the maximum allowed size. |
| E_CAPTION_URL | The service was unable to retrieve the caption file from the URL provided. |
| E_UNABLE_GENERATE_CAPTION | Unable to generate closed caption for the video. |
| E_VTT_CAPTION | The VTT closed caption data is invalid. |
| E_CAPTION_CUE | The closed caption cue data is invalid. |
| E_BAD_IMAGE | The image file is corrupt or could not be decoded. |
| E_SOURCE_IMAGE_FORMAT_NOT_SUPPORTED | The image format is not supported. |
| E_SOURCE_IMAGE_TOO_LARGE | The image file size exceeds the maximum allowed size. |
| E_SOURCE_IMAGE_ZERO_SIZE | The image file is empty. |
| E_MAX_FILE_SIZE_BYTES | The image file size exceeds the maximum allowed size. |
| E_TRANSPARENCY_TYPE | The image has an invalid transparency type. |
| E_ACG_AD_UNIT_CONFIG_RETRIEVAL_FAILED | Failed to retrieve ad unit configurations. |
| E_ACG_HEADINGS_GENERATION_FAILED | ACG heading generation failed. |
| E_ACG_IMAGE_GENERATION_FAILED | ACG image generation failed. |
| E_ACG_LOCATION_HEADER_MISSING | Location header is missing or invalid. |
| E_ACG_PARALLEL_EXECUTION_FAILED | There was an unexpected error in the execution of parallel asset generation. |
| E_ACG_UNEXPECTED_ERROR | There was an unexpected error in the ACG pipeline. |
| E_AUTO_GENERATE_CC_FAILED | Unable to initiate auto generation of closed captions. |
| E_STATUS_STORE_JSON_ERROR | Failed to process status store JSON. |
| E_USER_AUTHENTICATION_TIMED_OUT | User authentication timed out. |
| E_DARPA_USER_NOT_FOUND | User not found for the provided authentication token. |
| E_USER_AUTHORIZATION_TIMED_OUT | User authorization timed out. |
| E_AMAAS_API_FAILURE | Failed to retrieve authorization data from AMAAS. |
| E_USER_AUTHORIZATION_FAILED | User authorization failed. |
| E_NO_ACTIVE_ADVERTISER | No active advertiser found for the user. |
| E_PRODUCT_DETAILS_NOT_FOUND | The requested product details were not found. |
| E_CATALOG_INCOMPLETE_RESPONSE | Catalog response is incomplete. |
| E_OBJECT_NOT_FOUND_IN_GCS | The requested object does not exist in cloud storage. |
| E_RE_SERVICE_PRODUCT_NOT_FOUND | One or more products not found. |
| E_RE_SERVICE_SUBSCRIBE_FAILURE | RE service error - Failed to get subscribe eligibility. |
| E_API_RATE_LIMITED | The request to an external API is rate limited. |
| E_ERROR_DOWNLOADING_IMAGE | Error downloading image. |
| E_API_SERVICE_UNAVAILABLE | The requested external API is unavailable. |
| E_EXTERNAL_API_TIMED_OUT | The request to an external API timed out. |
| E_MULTIPLE_JIRA_ISSUES_FOUND | Multiple issues found for creative. |
| E_MULTIPLE_WORKFRONT_ISSUES_FOUND | Multiple issues found for creative. |
| E_WORKFRONT_CLIENT_ERROR | Error making call to Workfront. |
| E_ESCALATION_VALIDATION_FAILED | One or more fields is not valid for this escalation type. |
| E_ENDPOINT_DEPRECATED | This endpoint was permanently removed. |
Updated about 4 hours ago
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