Marketplace API support with Solution Provider Center
This guide provides step-by-step instructions for creating and managing support cases in the Walmart Marketplace Partner API support system. Whether you need help with integration, API functionality, or other technical issues, this document explains how to submit a case, provide the right details, and track progress efficiently.
Steps to create a support case
You can access the support case form from the top navigation bar. Selecting the correct category ensures that your case is routed to the appropriate support team.
To create a support case:
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Click on the Help (?) icon in the top navigation bar.
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Select Contact support from the dropdown menu.
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Choose the appropriate issue category to begin the case creation process. Refer to Issue categories.
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Select the issue/question subcategory. Refer to Integration issue/question subcategory.
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After selecting the category and subcategory, add details for all the required fields. Refer to Required fields.
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After you complete the case form, click Submit.
Issue categories
The following categories are available in Walmart Marketplace support.
| Category | Description |
|---|---|
| Shipping and Fulfillment | Issues related to order shipping, delivery, and fulfillment processes |
| Integration issue/question | Technical questions and problems related to API integration |
| Items and Inventory | Questions about product listings, inventory management, and stock levels |
| Performance and growth opportunities | Inquiries about seller performance metrics and business growth strategies |
| Customer Orders and Returns | Support for customer order management and return processing |
Integration issue/question subcategory
For integration issues, you can select:
- Sandbox inquiries: Questions about testing in the sandbox environment
- Unable to retrieve API keys: Issues accessing or generating API credentials
- Developer Portal related question: General questions about the developer portal
- Throttling issue: Problems related to API rate limits
- Authorization issue: Problems with authentication and authorization
Required fields
After selecting your category, complete a detailed form with the following required fields:
| Field Name | Description |
|---|---|
| Subject line | A brief, descriptive title summarizing your issue. |
| Issue description | A detailed explanation of the problem or question. |
| Impacted sellers | Specify which sellers are impacted by the issue. |
| SKU(s) affected | List the specific product SKUs related to the issue. |
| Feed ID | Specify the identifier for the data feed related to the issue. |
| Request URL | Specify the API endpoint you are calling. |
| Headers with values | Specify the HTTP headers included in the API request. |
| Request body (if applicable) | The payload sent with your API request. |
Best practices for submitting a case
To help ensure faster resolution:
- Be specific: Provide as much detail as possible.
- Include error messages: Copy and paste exact error responses.
- Provide context: Explain what you were attempting to do when the issue occurred.
- List steps to reproduce: If applicable, include clear, step-by-step instructions to recreate the issue.
Case confirmation and response time
After submitting your case:
- You will receive a confirmation acknowledging your submission from Walmart Marketplace support.
- A case ID will be provided for reference.
- The support team will respond to your inquiry within 24 business hours.
- If you requested a phone call, a support specialist will contact you within that timeframe.
Managing your cases
To view and manage your existing support cases:
- Click the Help (?) icon in the top navigation bar.
- Select Your cases.
A table displays with all the cases you've submitted, including:
- Date: When the case was created
- Case ID: The unique case identifier (clickable link)
- Subject: Case title
- Status: Current case status (Open, Work in Progress, Needs Info, Resolved, Closed)
Viewing case details
Click a case ID to view details, provide additional information, or respond to support requests.
Conclusion
The Walmart Marketplace Partner API support system is designed to provide timely and effective assistance for integration and technical inquiries. By selecting the correct category and submitting detailed information, you can help ensure faster resolution and smoother communication with the support team.
Providing accurate, complete details at the time of submission significantly improves turnaround time and case handling efficiency.
Updated about 8 hours ago