Background Process Configuration

The Store Assist integration uses background processes and message queues for optimal performance and scale. Build environments for your Adobe Commerce stores using deployment variables that automatically start message queue runners.

Background processes are managed using the standard Adobe Commerce Scheduled Tasks functionality. These processes are responsible for synchronizing order and merchant store configuration data with store fulfillment web services.

Manage scheduled tasks for Store Assist

From the Admin, go to Stores > Configuration > Advanced > System > Cron (Scheduled Tasks) > Cron configuration options for group:store_fulfillment.

Review the default configuration for Store Assist services. You can customize these settings based on your order processing volume and resource availability.

Store Location and Mapping Setup

Enable the store location and mapping capabilities for Store Assist by configuring a distance provider to search for retail store locations.

Requirements

During the configuration process, you provide a Google API key for the Google Maps platform. If you do not have one, generate one from the Google Maps platform.

To configure the distance provider:

From the Stores > General configuration in the Admin, add the Google Maps integration for the Map content type.
– Go to Stores > Configuration > General > Content Management.
– Add your Google API Key to the Google Maps API Key field.
From the Stores > Inventory configuration in the Admin, select the distance provider for Store Assist.
– Go to Stores > Configuration > Catalog > Inventory.
– Expand the Distance Provider for Distance Based SSA section.
– Set the Provider to Google Map.
Configure settings for the Google Distance Provider.
– Add your Google API key.
– Set Computation Mode to Driving and Value to Distance.

Check-In Experience Setup

When customers arrive for curbside pickup, they use the Pickup Order form to check in and provide information about their location, car make, and car model. This information is sent to Store Associates through the Store Assist app so they can quickly deliver curbside pickup orders.

NOTE
You configure the Pickup Order form interface from the Store Configuration menu. For example, you can specify which input fields to display and whether they are required or optional.

Configure car make and color selections

Admin users can manage the car make and model selections available on the Pickup Form from the Adobe Commerce systems settings:

System > Check In > Car Makes
System > Check In > Car Colors

The default configuration includes an extensive list of common car makes and colors for the US market. Commerce Admin users can manage the configuration to add or edit the available options.

User Setup

Store Assist app Users are managed in Adobe Commerce. However, these users do not interact with Adobe Commerce directly. The user management is configured in Adobe Commerce to enable secure connections between Adobe Commerce and the app.

The Store Assist App User model is separated from other Adobe Commerce user models. The app maintains its own permission model through user roles and users that can be assigned to all or specific locations. The following permissions are supported: Picking order, Dispensing Order, and Item qty reduction (and cancellation).

TIP
For best results, configure your connection before you add users and permissions for Store Associates who use the Store Assist app.

Store Assist App – User Roles

During the initial user set up for the Store Assist app, create user roles to customize user permissions to the Store Assist app. For example, you can create different roles for store managers and store associates and assign different role resources to manage permissions for each type of user.

Configure User Roles from System > Store Assist App Permissions > All Store Assist App Users.

Role Info

Field	Description	Scope	Required
Role Name	Enable or disable user.	Global	Yes

Role Resources

Field	Description	Scope	Required
ResourceAccess	List the available permission groups that can be assigned to a user role. At this time, the Store Fulfillment Solution does not have different permission levels defined for resource roles. All user roles have the same resource access.	Global	Yes

Store Assist – User Information

Manage Store Assist app user profiles from the Admin System settings: System > Store Assist App Permissions > All Store Assist App Users.

Field	Description	Scope	Required
is Active	Enable or disable user.	Global	Yes
User Name	User Name associated with user.	Global	Yes
First Name	First Name associated with user.	Global	No
Last Name	Last Name associated with user.	Global	No
Role	Role associated with the user.	Global	No
Access to all locations**	Assign users access to all stores, or select stores individually.	Global	No
Interface Locale**	If your store has multiple languages, set Interface Locale to the language to be used for the Admin interface.	Global	No
Active From**	To set a starting date, select the calendar icon.	Global	No
Active To	Set the Expiration Date by selecting the calendar icon. Setting an expiration date is useful to set up temporary user or role assignments. After the expiration date, the user account status changes to "Inactive", but the account can still be updated if necessary.	Global	No

App setup

Store Assist is a fulfillment-as-a-service (FaaS) platform app powered by Walmart Commerce Technologies. The app provides in-store fulfillment capabilities to handle buy online, pick up in store (BOPIS) orders. With Store Assist, store associates can see which items customers ordered, pick the correct items faster, and set up fulfilled orders for in-store or curbside pickup delivery to customers.

The Store Assist app receives all order and customer information—from order details to pick up times-and makes the data available to store associates online, through mobile devices. The app includes Pick, Stage, Handoff, and Orders modules to help Store Associates with fulfillment activities like the following:

Assign order delivery dates and times.
Receive notifications from customers when they arrive for order pickup.
Stage orders for handoff to customers.
Track order status for all orders in their assigned store locations.

NOTE
Learn more about the Store Assist app by reviewing the Store Assist fulfillment workflows topic.

Configure the Store Assist App

The Store Assist app requires two types of configuration:

Adobe Commerce Admin system settings to manage user accounts, user roles, resource permissions, and the car make and model selections available to customers during the check-in process.
Frontend configuration settings to customize the Store Assist app interface and other settings including:
- Brand the Store Assist app—Customize the app user interface with your company logo and colors.
- Update the default instructions—Customize the instructions in the Store Assist Pick, Stage, Handoff, and Order modules to guide Store Associates through each step of the fulfillment workflow for your company.
- Localization—Select the available language for the app. Choose your date and time format, and select your default measurement units and default currency.
- Inactivity time—Specify the amount of time that the app must be inactive before it logs out.
- Cancellation from the store—Specify whether orders can be cancel from the store and which roles have cancellation permissions.
- Order cleanup window—Specify how long past the Estimated Pickup Lead Time that a picked order remains in staging before being restocked—for example, three days. The default value is seven days. If this configuration is turned on, the order is automatically canceled when this time expires. Items are restocked, and the merchant receives a cancellation email.
- Customize all in app instructions (picking, staging, handoff).
- Picking notifications—Specify whether to send a push notification to start the picking process after a customer places an order.
- Check in notifications—Specify whether to send a push notification during the check-in process for order pickups- after check-in, after customer wait time exceeds a specified time period. Or, disable notification.
- Hand off process—Enable optional processes when Store Associate delivers order to customer, for example require a customer signature or prompt the associate to check customer ID.
- Enable item rejection upon handoff—Allow customers to return or cancel order items during order handoff.

Work with the Walmart Commerce Technologies Client Services team to complete frontend configuration for the Store Assist App.

App download and installation

After the Store Assist app has been set up and configured, Store Associates can download, install, and log in to the Store Assist app from their mobile devices.

Verify that the mobile device meets the hardware and software requirements for the Store Assist solution.
Download the Store Assist app from the Apple App Store or the Google Play store.
Store Associates require the following information to log in:
- Company name associated with the Store Assist account
- Store Assist account credentials—username and password credentials for their account.

An Adobe Commerce Administrator can create and manage Store Assist app user accounts for all store locations that have In-Store Pickup enabled in the Admin Stores settings.