---
updatedAt: 2026-04-12T09:29:45.000Z
---

# Get claim details

Retrieves detailed information for a single claim.

# OpenAPI definition

```json
{
  "openapi": "3.0.1",
  "info": {
    "title": "Claims",
    "version": "1.0",
    "description": "Endpoints for creating and tracking Ship with Walmart (SWW) shipment-protection claims."
  },
  "x-readme": {
    "samples-languages": [
      "shell"
    ],
    "proxy-enabled": false,
    "explorer-enabled": true
  },
  "servers": [
    {
      "url": "https://marketplace.walmartapis.com",
      "description": "Production URL"
    },
    {
      "url": "https://sandbox.walmartapis.com",
      "description": "Sandbox URL"
    }
  ],
  "paths": {
    "/v3/claims/shipment-protection/claim/{claimNumber}": {
      "get": {
        "tags": [
          "Shipment Protection"
        ],
        "summary": "Get claim details",
        "description": "Retrieves detailed information for a single claim.",
        "operationId": "getClaimDetails",
        "parameters": [
          {
            "name": "claimNumber",
            "in": "path",
            "required": true,
            "schema": {
              "type": "string"
            },
            "description": "Exact claim number for filtering (query) or identifying a specific claim (path)."
          },
          {
            "name": "WM_SEC.ACCESS_TOKEN",
            "in": "header",
            "description": "The access token retrieved in the Token API call.",
            "required": true,
            "schema": {
              "type": "string"
            },
            "example": "eyJraWQiOiIzZjVhYTFmNS1hYWE5LTQzM....."
          },
          {
            "name": "WM_CONSUMER.CHANNEL.TYPE",
            "in": "header",
            "description": "A unique ID to track the consumer request by channel. Use the Consumer Channel Type received during onboarding.",
            "required": false,
            "schema": {
              "type": "string"
            }
          },
          {
            "name": "WM_QOS.CORRELATION_ID",
            "in": "header",
            "description": "A unique ID which identifies each API call and is used to track and debug issues; use a randomly generated GUID for this ID.",
            "required": true,
            "schema": {
              "type": "string"
            },
            "example": "b3261d2d-028a-4ef7-8602-633c23200af6"
          },
          {
            "name": "WM_SVC.NAME",
            "in": "header",
            "description": "Walmart service name—for Marketplace APIs simply use `Walmart Service Name` or the service identifier provided by Walmart.",
            "required": true,
            "schema": {
              "type": "string"
            },
            "example": "Walmart Service Name"
          }
        ],
        "responses": {
          "200": {
            "description": "Details retrieved successfully.",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object"
                },
                "example": {
                  "data": {
                    "claimInfo": {
                      "claimNumber": 1000004,
                      "claimsGroup": "AWAITING_ACTION",
                      "claimType": "DAMAGED",
                      "status": "INITIATED",
                      "returnOrderId": "167901382063297",
                      "purchaseOrderId": "136167901382063297",
                      "orderNo": "100000417976032",
                      "trackingNo": "434777930100",
                      "carrier": "FedEx",
                      "claimAmount": {
                        "amount": 5.37,
                        "currency": "USD"
                      },
                      "paymentStatus": "PENDING",
                      "autoRejectCountdownMessage": "8"
                    },
                    "orderDetails": {
                      "customerName": "Ajay",
                      "fulfillmentCenterId": "10900015173",
                      "fulfillmentCenterName": "Shoes.com - 10900015173 - MP",
                      "shipMethod": "EXPEDITED",
                      "orderedDate": "Fri Mar 07 08:46:37 GMT 2025",
                      "deliverByDate": "Fri Mar 07 08:46:37 GMT 2025",
                      "shipByDate": "Fri Mar 07 08:46:37 GMT 2025",
                      "itemsDetails": [
                        {
                          "quantity": "2",
                          "sku": "REWARDSY119",
                          "productName": "Garden of Life Dr. Formulated Probiotics Once Daily Women's Shelf Stable 30 Capsules",
                          "chargesPerItem": {
                            "amount": 5.47,
                            "currency": "USD"
                          }
                        }
                      ]
                    }
                  }
                }
              }
            }
          },
          "400": {
            "description": "Bad request",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "errors": {
                      "type": "array",
                      "items": {
                        "type": "object",
                        "properties": {
                          "info": {
                            "type": "string"
                          },
                          "code": {
                            "type": "string"
                          },
                          "description": {
                            "type": "string"
                          },
                          "severity": {
                            "type": "string"
                          },
                          "category": {
                            "type": "string"
                          }
                        }
                      }
                    }
                  }
                },
                "example": {
                  "errors": [
                    {
                      "info": "info message",
                      "code": "error code",
                      "description": "detailedMessage",
                      "severity": "ERROR",
                      "category": "DATA etc"
                    }
                  ]
                }
              }
            }
          },
          "404": {
            "description": "Not found",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "errors": {
                      "type": "array",
                      "items": {
                        "type": "object",
                        "properties": {
                          "info": {
                            "type": "string"
                          },
                          "code": {
                            "type": "string"
                          },
                          "description": {
                            "type": "string"
                          },
                          "severity": {
                            "type": "string"
                          },
                          "category": {
                            "type": "string"
                          }
                        }
                      }
                    }
                  }
                },
                "example": {
                  "errors": [
                    {
                      "info": "info message",
                      "code": "error code",
                      "description": "detailedMessage",
                      "severity": "ERROR",
                      "category": "DATA etc"
                    }
                  ]
                }
              }
            }
          },
          "500": {
            "description": "Internal server error",
            "content": {
              "application/json": {
                "schema": {
                  "type": "object",
                  "properties": {
                    "errors": {
                      "type": "array",
                      "items": {
                        "type": "object",
                        "properties": {
                          "info": {
                            "type": "string"
                          },
                          "code": {
                            "type": "string"
                          },
                          "description": {
                            "type": "string"
                          },
                          "severity": {
                            "type": "string"
                          },
                          "category": {
                            "type": "string"
                          }
                        }
                      }
                    }
                  }
                },
                "example": {
                  "errors": [
                    {
                      "info": "info message",
                      "code": "error code",
                      "description": "detailedMessage",
                      "severity": "ERROR",
                      "category": "DATA etc"
                    }
                  ]
                }
              }
            }
          }
        }
      }
    }
  }
}
```