---
updatedAt: 2026-09-22T21:35:06.000Z
---

# Retrieve seller response rate summary

Call this endpoint to retrieve seller response rate (SRR) performance metrics over a specified report duration window (14 days, 30 days, 60 days, 90 days). This API gets details including the proportion of customer inquiries answered within 48 hours, trend indicators, impacted customer counts, and Walmart-defined risk levels.

You can use this API to review how often customer inquiries were responded to within 48 hours of receipt. To maintain a positive customer experience and keep your account in good standing, ensure that you meet Walmart standards as specified in [Seller Performance Standards](https://marketplacelearn.walmart.com/guides/Policies%3E%3E%20&%20standards/Performance/Seller-performance-standards#additional-guidelines).

> This page describes an example using only the required parameters and inputs to retrieve valid tracking rate summary. For a full list of customization options and additional capabilities, refer to the [Marketplace Insights API Reference](/us-marketplace/reference/getsrr).

The `cumulativeRateTrend` response parameter uses the statuses in the table below to explain if a trend is a positive or negative change. Trend indicates how this metric has changed compared to the previous report duration ending the day before.

| Color                      | Description                                                                                                                |
| :------------------------- | :------------------------------------------------------------------------------------------------------------------------- |
| GREEN\_UP<br />GREEN\_DOWN | A positive change or an improved performance in the metric compared to the previous report duration ending the day before. |
| NEUTRAL                    | Indicates no change in the metric compared to the previous report duration ending the day before.                          |
| RED\_UP<br />RED\_DOWN     | A negative change or decreased performance in the metric compared to the previous report duration ending the day before.   |

# Endpoint

```Text bash
GET https://marketplace.walmartapis.com/v3/insights/performance/srr/summary
```

# Sample request

This sample request retrieves metrics a summary for the percentage of messages the seller responded to within 48 hours of receipt.

```Text cURL
curl -X GET "https://marketplace.walmartapis.com/v3/insights/performance/srr/summary?reportDuration=30" \
  -H "Authorization: Basic <BASE64_CLIENTID_SECRET>" \
  -H "WM_SEC.ACCESS_TOKEN: <REDACTED_ACCESS_TOKEN>" \
  -H "WM_QOS.CORRELATION_ID: 3c6f0e0c-9c6a-4d7a-9a2c-5f1f2f3a4b5c" \
  -H "WM_SVC.NAME: Walmart Marketplace" \
  -H "Accept: application/json"
```
```Text Python
import requests

url = "https://marketplace.walmartapis.com/v3/insights/performance/srr/summary"
params = {"reportDuration": "30"}
headers = {
    "Authorization": "Basic <BASE64_CLIENTID_SECRET>",
    "WM_SEC.ACCESS_TOKEN": "<REDACTED_ACCESS_TOKEN>",
    "WM_QOS.CORRELATION_ID": "3c6f0e0c-9c6a-4d7a-9a2c-5f1f2f3a4b5c",
    "WM_SVC.NAME": "Walmart Marketplace",
    "Accept": "application/json",
}

response = requests.get(url, headers=headers, params=params, timeout=30)
response.raise_for_status()
print(response.json())
```

## Modify your code

* Use a unique `WM_QOS.CORRELATION_ID` for each request.
* Replace `WM_SEC.ACCESS_TOKEN` with your valid access token obtained through authentication.
* Replace `reportDuration` with the number of days (14, 30, 60, 90) of order data that you want to include in metric calculations.

# Sample response

This sample response details the `payload`, `nonAccountableDrivers`, and `sellerAccountableDrivers` maps containing the various metrics used to calculate the valid tracking rate metrics.

* `nonAccountableVtrDrivers` - Metrics that do not affect the Seller Performance Standards.
* `sellerAccountableVtrDrivers` - Metrics that affect the Seller Performance Standards.

```Text JSON
{
  "payload": {
    "reportDuration": 30,
    "updatedTimestamp": "2025-02-02T19:49:56Z",
    "cumulativeRate": 92.3,
    "cumulativeRateTrend": "GREEN_UP",
    "impactedCustomerCount": 1,
    "impactedCustomerTrend": "GREEN_UP",
    "standard": "above 95%",
    "performanceStandard": "95% or above",
    "riskLevel": "NEEDS ATTENTION",
    "performanceRiskLevel": "Monitor",
    "sellerAccountableDrivers": {
      "miscellaneousRate": 7.69,
      "cancellationRate": 0,
      "feedbackRate": 0,
      "itemIssueRate": 0,
      "returnsRefundsRate": 0,
      "trackOrderRate": 0
    }
  },
  "status": "OK"
}
```

# Result

This call returns a summary object with payload (metrics) and status (request state). If successful, the API returns an HTTP status `200 OK` with a JSON response. The metrics reflect the seller response rate summary for orders in the specified duration.

# Rate limits

If you submit too many feeds in a short period of time, you may exceed Walmart’s rate limits and receive HTTP 429 (Too Many Requests) responses. For more details on throttling and best practices, refer to the [Rate Limiting Guide](/us-marketplace/docs/rate-limiting).