Overview

Seller Performance API endpoints make key business metrics readily accessible via APIs. Authorized users can quickly generate and download .xlsx file format datasets analyzing eCommerce metrics like:

On-Time Delivery Rate
Valid Tracking Rate
Seller Response Rate
Refund Rate
Cancellation Rate

Users could download customized dataset files and retrieve metrics for single aspect of their business.

To ensure accuracy, datasets are refreshed every twenty-four (24) hours.

Reference guide

Seller Performance API Reference Guide

Prerequisites

API Keys (clientID and clientSecret)
- Approved sellers retrieve API keys from the Developer Portal Key Generator
- Sellers need to generate or refresh Authentication tokens every twenty four (24) hours
Seller Center Account Access (Create a Seller Center account)

Market availability

This collection of API endpoints is available for the US Marketplace.

Seller Performance endpoints

Request	Description	Call Type	Type (SYNC/ASYNC)	Rates/Limits (Transactions per minute)
Valid Tracking Rate	Returns the valid tracking rate metrics	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Orders - Valid Tracking Rate	Downloads a file to your computer with all orders affecting the Valid Tracking Rate metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - Ship from Location Accuracy	Returns metrics for how often the ship from locations are correct.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - Orders - Ship from Location Accuracy	Downloads a file to your computer with all orders affecting the Ship from Location Accuracy metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - Orders - On Time Shipment	Downloads a file to your computer with all orders affecting the On Time Shipment metrics. File format: Microsoft .xlsx file	GET	ASYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - On Time Shipment	Returns metrics for how often the shipments are on time.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - Orders - Carrier Method Accuracy	Downloads a file to your computer with all orders affecting the Carrier Method Accuracy metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Simplified Shipping Settings - Carrier Method Accuracy	Returns metrics for how often the carrier methods are accurate.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Seller Response Rate	Returns metrics of how often the seller responds to customer inquiries within 48 hours of receipt.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Refund Performance Metrics	Returns a seller's percentage of returns metrics.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Orders - Refunds	Downloads a file to your computer with all orders affecting the Orders Refunds Rate metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Orders - Seller Response Rate	Downloads a file to your computer with all orders affecting the Seller Response Rate metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Orders - On Time Delivery	Downloads a file to your computer with all orders affecting the On Time Delivery Rate metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
On Time Delivery	Returns the metrics of percentage of orders delivered on time to the customer.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Cancellations	Returns the percentage of canceled orders metrics.	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.
Orders - Cancellations	Downloads a file to your computer with all orders affecting the Orders Cancellation metrics. File format: Microsoft .xlsx file	GET	SYNC	1 call per minute per seller You may receive a HTTP 429 error if you exceed this limit.