Handle report errors

You might see two types of errors when you request reports:

• File not found (404)
• Internal server error

File not found error

If you request reports and get a “404 – File Not Found” error, it means that Walmart did not generate the cached report.

To resolve the file not found error:

1. Verify that there are items in the account, either through a call to Get all items or by using a UI. If there are no items, the 404 response is valid.
2. If items exist, repeat the call after two hours. The file may have been regenerated.
3. If the error persists, contact Walmart Marketplace Support.

Internal server error

500 – Internal Server Error

The error is in the internal system. Wait for at least 15 minutes and try again. If the error persists, contact Walmart Marketplace Support.