Get return order status

The Walmart Multichannel Solution is an extension of Walmart Fulfilment Services (WFS), uniquely placed to ensure quality, scale, and efficiency for a seller to grow a successful business. Walmart centralizes and manages the entire assortment of inventory, supply chain management, and fulfillment capabilities, while sellers can list and sell their items on multiple online platforms and storefronts.

Sellers onboarded on the Walmart Multichannel Solutions program can use this API to get the return order details. Such details include:

Return status updates (Created, canceled, initiated, received, completed)
RMA ID, Originating OrderID, Original order date
Expected item and actual item
Expected weight and actual weight
Expected item conditions and actual condition
Grading codes (sellable, unsellable, unexpected item, disposed or, or hazmat)

The following is a sample successful response provided by the API.

{ "header": { "headerAttributes": { "martId": "0", "buId": "0", "pageCount": 1, "totalCount": 2271 } }, "payload": \[ { "returnOrderId": "330044524157165704", "sellerOrderId": "RAPMOCK1719065835761", "channelName": "MYACCOUNT", "returnOrderLines": \[ { "lineNo": "1", "returnReason": "Damaged", "returnReasonDesc": "Item arrived damaged", "itemDetail": { "sku": "", "description": "Item 1" }, "qty": { "unitOfMeasure": "EA", "measurementValue": 1 }, "lineQuantityInfo": [ { "status": "MARKET_PLACE_RETURN_INITIATED", "statusCode": 1000, "statusDescription": "Market Place Return Initiated", "statusQuantity": { "unitOfMeasure": "EA", "measurementValue": 0 } }, { "status": "EARLY_RETURN_INVOICED", "statusCode": 2000, "statusDescription": "Early Return Invoiced", "statusQuantity": { "unitOfMeasure": "EA", "measurementValue": 1 } }, { "status": "PENDING_REFUND", "statusCode": 1900, "statusDescription": "Pending Refund", "statusQuantity": { "unitOfMeasure": "EA", "measurementValue": 0 } } ], "imageURL": "<https://i5-qa.walmartimages.com/asr/cacdb79b-d21-99df-a79f6.jpg">, "faultCategory": "SELLER", "inspectionComments": "UNSELLABLE", "dispositionCode": "DISPOSE" } ], "returnLineGroups": \[ { "groupNo": "1", "returnOrderGroupLines": [ { "lineNo": "1", "qty": { "unitOfMeasure": "EA", "measurementValue": 1 } } ], "labelImageUrl": "", "carrierInfo": { "carrierName": "FEDEX", "trackingNo": "271113170170", "trackingUrl": "<https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=2710170"> }, "shipFrom": { "address": { "addressLineOne": "shipto: 850 Cherry Ave", "city": "San Bruno", "countryCode": "USA", "postalCode": "94066", "stateOrProvinceCode": "CA" }, "name": { "completeName": "billto: Rajath Accept keepit kumar RAP", "firstName": "billto: Rajath Accept keepit kumar" }, "phone": "(650) 270-8325", "email": "[[email protected]](mailto:[email protected])" }, "shipTo": { "address": { "addressLineOne": "4800 E Cheyenne Ave", "city": "Las Vegas", "countryCode": "USA", "postalCode": "89115", "stateOrProvinceCode": "NV" }, "name": { "completeName": "RC_9195", "firstName": "RC_9195" }, "phone": "8009256278", "email": "[[email protected]](mailto:[email protected])" } } ], "returnLineDisputes": [ { "disputeCreationTime": "2024-06-10T20:01:32Z", "disputeDescription": "Return received: incorrect item", "disputeReasonCode": "20", "currentDisputeStatus": "APPROVED", "upc": "00784853980671" }, { "disputeCreationTime": "2024-06-10T12:56:33Z", "disputeDescription": "Return received: incorrect item", "disputeReasonCode": "20", "currentDisputeStatus": "MANUALREVIEW", "upc": "00784853980671" } ] } ] }