Choose a Shipment Protection API

Decide which Shipment Protection endpoints best fit your workflow.
All endpoints live under /v3/claims/shipment-protection/*.

Submit a claim

File a shipment-protection claim as soon as you confirm that a Ship with Walmart (SWW) label is lost in transit, lost after delivery, or damaged.
Learn more about submitting a claim

List all claims

Show every open, action-needed, or closed claim, filtered by group, status, type, date, purchase order, or tracking number.
Learn more about listing claims

Get details of a claim

Focus on one claim to review header information, order data, payment status, and item details.
Learn more about getting claim details

Get claim history

Examine the full audit trail for a claim, including each status change, Walmart agent note, and uploaded document.
Learn more about getting claim history

Submit additional information

When Walmart sets a claim to Need info, respond by attaching photos, invoices, or picture proof of delivery along with explanatory notes.
Learn more about providing additional information

Download claim documents

Retrieve previously uploaded documents in a single ZIP file for archiving or charge-back reconciliation.
Learn more about downloading claim documents

Next steps

• Starting integrating the Shipment Protection APIs.
• Set up event notifications to receive real-time updates when claim statuses change.