API platform status

API Platform Status APIs aim to provide a comprehensive view of Walmart’s API health. These APIs help sellers quickly triage issues while interacting with Walmart APIs. The JSON responses for each API call return the operational health status for each API queried. Below is a code example of a JSON response for an API call.

{ apiStatuses : [ { "apiGroup": "Returns", "status": "OPERATIONAL", "lastUpdatedTime": "2022-01-06T12:30:39.884Z" }, { "apiGroup": "Authorization", "status": "SERVICE_DEGRADATION", "lastUpdatedTime": "2022-01-06T12:30:39.884Z" }, { "apiGroup": "Promos", "status": "SERVICE_OUTAGE", "lastUpdatedTime": "2022-01-06T12:30:39.884Z" } .......... ] }

From this response, you can see the following information:

• “Returns” APIs are fully operational, with no issues communicating with Walmart’s servers.
• The “Authorization” and “Promos” APIs have issues communicating with Walmart’s servers.

Each group of APIs may have one of the following statuses:

• OPERATIONAL: The API is performing as expected, and the Walmart Monitoring Systems are reporting no outages
• SERVICE_DEGRADATION: The API is performing less optimally, and Sellers may face intermittent issues/comparatively high rate of failures when using the API
• SERVICE_OUTAGE: The API is currently down and not serving any requests. Sellers may face complete failures when using the API

If you encounter issues when using APIs with “Service Degradation” and “Service Outage” statuses, the Walmart Support team is already working to resolve them. You do not need to create a support ticket for the same issue.

However, if you encounter issues with APIs with “Operational” statuses, create a support ticket to inform our team.

Note: Be aware of the outage message posted, the current progress, and the ETA for the issue to be solved.

The API statuses are updated every 30 minutes or less. Calls to the API Platform Status API are throttled. Refer to our guide for specific throttling details.