Initiate a refund
To issue a refund against a return order, use the Issue Refund API. Multiple return order lines can be refunded in one request.
Specific Refund Adjustments
To make refund adjustments, use the Order Refund API, Refund Order Lines.
If the seller needs to determine the refund amount, it is better to use the Refund Order Lines API to make a specific adjustment. For example, for items that will not be part of the Marketplace returns program, such as HAZMAT and Freight items.
Refunds Errors
When you initiate a return, you might see some errors. For system errors, the code is concatenated with the the API that was being invoked at the time of the error.
| Data or System Code | Description | Type |
|---|---|---|
| 400 | Invalid request. One or more mandatory fields are missing. | Data Error |
| 400 | Requested quantity is not available. Please check if there is refundable quantity. | Data Error |
| 400 | The return order number is not valid. | Data Error |
| 400 | Return Order has more than one line. Please specify ReturnOrderLineNumber to be refunded. | Data Error |
| 500 | Unexpected error occurred. Please try again or contact support. | Data Error |
| 500 | We are not able to perform this operation at this time. Please try again or contact support. | Data Error |
In general, if any “500” errors occur, retry. For ‘400’ errors, try to fix the input data.
Updated about 2 months ago