In our last newsletter we released details about changes to Marketplace Returns program regarding return shipping fees, restocking fees and the refunds timeframe. To provide our customers with an improved "NO-COST" returns experience, we have removed the restocking fee and shipping fee from the Returns APIs. For more information see policy details.
Returns API change summary:
- Get Returns API: restockingFeePercentage and return shipping fee will not be passed if value is null or 0
- Issue Refund API: removed applyShippingFee, restockingFeePercentage, overrideReason from “overrides"
- Bulk Override API: removed ShippingFee, restockingFeePercentage from “overrides”
The changes will be effective July 31 2019. After July 31, sellers will not be able to apply restocking or shipping fees to the customers. If applied, it will be ignored for backward compatibility.
For the existing Returns where restocking fee or shipping fee is already applied, the returns will be processed with the fees.