You might see two types of errors when you request reports:
- – File not found (404)
- – Internal server error
File not found error
If you request reports and get “404 – File Not Found” error, it means that the cached report was not generated by Walmart.
To resolve file not found error:
- Verify that there are items in the account, either through a call to Get all items or by using a UI. If there are no items, the 404 response is a valid response.
- If items do exist, repeat the call after two hours, the file may have been regenerated.
- If the error persists, contact Walmart Marketplace Support.
Internal server error
500 – Internal Server Error
The error is in the internal system. Wait for at least 15 minutes and try again. If the error persists, contact Walmart Marketplace Support.