Returns can be initiated from Walmart.com, even for items purchased from marketplace sellers (Except for HAZMAT or FREIGHT items). Previously customers had to contact the sellers directly.
The return status at the return order line are listed below including the “status” mapping to the more detailed “eventTag” in returnTrackingDetail object.
|INITIATED||The return has been initiated by the customer.|
|COMPLETED||The refund has been initiated.|
|CANCELLED||The return has been cancelled before completion.|
Use the Refunds API to process refunds for one or more order lines that have been shipped.
The response to a successful call contains the order with the refunded line item.
You can only refund an order line that has a status of Shipped.
The value for the amount element in the refund must be negative. The magnitude of the amount specified as the refund cannot be greater than the original amount that was charged for the line.
Returns of Walmart Fulfilled orders can be fetched using the GET All Returns API by adding the parameter isWFSEnabled=Y.
Please note : WFS returns are view only and cannot be updated by Sellers.